Privacy Policy – Luck 91 Pakistan Gaming Platform

1. Overview

This Privacy Policy applies to all users of the Luck 91 platform, accessible at luck91.onl and through the official Luck 91 mobile app. It covers information collected when you browse the site, create an account, deposit funds in PKR, play games, or contact our support team.

Luck 91 is committed to handling your personal data responsibly and transparently. We recognise that privacy is important to players across Pakistan, and we have structured our data practices to respect that. This policy is written in plain English so you know exactly what is happening with your information — no legal jargon designed to confuse.

If you have questions after reading this policy, you can reach us at [email protected] at any time and our team will respond promptly.

2. Data We Collect

Luck 91 collects personal data in two ways: information you provide directly to us, and information that is automatically collected when you use the platform. Here is a clear breakdown of what we collect and why.

Information You Provide

• Full name and date of birth provided at registration.
• Email address and contact number used to create your account.
• Identity verification documents if requested during account review.
• Payment details used to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, or bank transfer.
• Communications sent to Luck 91 support, including chat logs and emails.
• Responsible gaming preferences such as deposit limits or self-exclusion requests.

Information Collected Automatically

• IP address and approximate geographic location.
• Device type, operating system, and browser used to access the platform.
• Session data including login timestamps, pages visited, and session duration.
• Game activity logs including games played, bets placed, and outcomes.
• Cookie data and similar tracking technologies as described in Section 5.

3. How We Use Your Data

Every piece of data Luck 91 collects has a specific purpose. We do not collect information for the sake of it. Below is a transparent breakdown of how your data is used across the platform.

Luck 91 will never use your data for purposes not listed in this policy without notifying you first. If our data processing purposes change, this policy will be updated and you will be informed.

4. Payment Data & PKR Transactions

All financial transactions on Luck 91 are carried out in Pakistani Rupees (PKR) using payment methods that are familiar to players in Pakistan — JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and compatible mobile wallets. The security of your payment information is a top priority.

When you initiate a deposit or withdrawal, the transaction is handled through encrypted payment gateways operated by our third-party payment partners. Luck 91 receives confirmation of a transaction's success or failure, along with the reference details needed to credit your account — but we do not store your complete payment credentials on our own servers.

• PKR deposit and withdrawal records are stored securely and linked to your account for audit, fraud prevention, and support purposes.
• Transaction histories are accessible in your account dashboard at any time.
• Third-party payment providers have their own privacy policies that apply to data they process on their end.
• All payment data in transit is protected by TLS/SSL encryption.

If you notice any unusual transaction activity on your Luck 91 account, contact support immediately. We take unauthorised financial activity seriously and investigate all reported incidents promptly.

5. Cookies & Tracking Technologies

Luck 91 uses cookies and similar tracking technologies to ensure the platform works correctly, to remember your preferences, and to understand how players use the site so we can improve the experience. A cookie is a small text file stored on your device when you visit a website.

Here is a breakdown of the types of cookies Luck 91 uses:

• Essential Cookies: Required for the platform to function. These handle login sessions, security tokens, and basic navigation. They cannot be disabled without breaking core platform features.
• Functional Cookies: Remember your preferences such as language, display settings, and responsible gaming limits you have configured.
• Analytics Cookies: Collect anonymised data about how pages are used — which game categories are visited most, how long sessions last, and where players drop off. This helps us improve the platform.
• Security Cookies: Help detect and prevent fraud by identifying unusual login patterns or suspicious device changes.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Luck 91, though some personalisation features may be limited. Luck 91 does not use cookies to serve third-party advertising.

6. Data Sharing

Luck 91 does not sell, rent, or trade your personal information to third parties for marketing purposes. Full stop. Your data is shared only in the limited circumstances described below, and only to the extent necessary.

• Payment Processors: JazzCash, Easypaisa, Raast, and other payment partners receive the transaction data needed to process your PKR deposits and withdrawals securely.
• Game Providers: Third-party game studios that supply slot games, fish games, and live casino content may receive anonymised session data to ensure game integrity and performance.
• Technical Service Providers: Companies that provide hosting, platform infrastructure, analytics, or customer support tools may have access to data strictly within the scope of their contracted service.
• Legal Obligations: Luck 91 may disclose data to relevant authorities if required by law, or to investigate and report fraud, money laundering, or other illegal activity.

All third parties who handle your data on behalf of Luck 91 are bound by confidentiality obligations and are not permitted to use your data for their own purposes beyond what is strictly necessary to provide their service to us.

7. Data Security

Luck 91 takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.

• All data transmitted between your device and luck91.onl is protected by TLS/SSL encryption.
• Account passwords are stored using industry-standard hashing algorithms — Luck 91 staff cannot read your password.
• Access to player data is restricted to authorised Luck 91 staff on a need-to-know basis only.
• Our platform infrastructure is monitored continuously for unusual activity and potential security threats.
• Regular security assessments are conducted to identify and address vulnerabilities.

While Luck 91 applies rigorous security measures, no online platform can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password, do not share your login credentials, and log out when using shared devices. If you suspect your account has been accessed without your permission, contact us at [email protected] immediately.

8. Data Retention

Luck 91 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as needed to meet legal, fraud prevention, and audit obligations. The specific retention periods vary depending on the type of data:

• Account registration and profile information is retained for the duration of your account and for a defined period following account closure.
• PKR transaction records are retained as required for financial audit and fraud prevention purposes.
• Support communications are retained to provide continuity of service and to resolve any future disputes.
• Game activity logs are retained for a limited period for integrity monitoring purposes and are then anonymised or deleted.
• Analytics data is aggregated and anonymised before long-term retention, so it cannot be linked back to individual players.

When data is no longer required for any of the purposes described in this policy, Luck 91 will securely delete or anonymise it. You may also request deletion of your personal data subject to the conditions described in Section 9.

9. Your Privacy Rights

As a Luck 91 player, you have rights over your personal data. Below is a clear explanation of each right and how to exercise it. To make any of these requests, simply contact us at [email protected] with your account details and the nature of your request.

10. Minors & Under-18 Protection

Luck 91 is strictly an adult platform. Registration, gaming, and financial transactions are only permitted for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

If Luck 91 becomes aware that an account was created by or is being used by a person under 18, that account will be immediately closed, any balance will be reviewed in line with our Terms and Conditions, and all associated personal data will be securely deleted.

Parents and guardians who are concerned about a minor accessing online gaming platforms are encouraged to use parental control software and to talk openly with young people about responsible use of the internet. If you believe a minor has registered on Luck 91, please contact us immediately at [email protected].

11. Third-Party Content & Links

The Luck 91 platform integrates games and services from third-party providers, including slot game studios, fish game providers, and live casino operators. While these providers are contracted partners, they operate under their own privacy and data handling policies when you interact with their game content.

Luck 91 takes reasonable steps to ensure that third-party partners who have access to player data maintain appropriate security and privacy standards. However, Luck 91 is not responsible for the independent data practices of third-party game studios or payment processors beyond the contractual obligations we place on them.

This Privacy Policy applies solely to luck91.onl and the official Luck 91 app. Any external platform, affiliate, or linked resource operates under its own terms and privacy policy.

12. Changes to This Privacy Policy

Luck 91 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised effective date at the top.

For significant changes that meaningfully affect how we use your personal data, we will make reasonable efforts to notify registered players via their account email or an in-platform notification. We encourage you to review this page periodically so that you are always informed about how your data is being handled.

Your continued use of the Luck 91 platform after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes, please stop using the platform and contact us to request account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Luck 91 handles your personal data, please get in touch with our support team. We aim to respond to all data-related enquiries within a reasonable timeframe.

You can reach us at: [email protected]

When contacting us about a privacy matter, please include your registered username and a clear description of your question or request so we can assist you as efficiently as possible. For account deletion or data access requests, we may need to verify your identity before processing the request.